Terms of Sale

We accept VISA, Mastercard and American Express credit cards and require the billing address and zip code. Your card will be charged when your order is shipped. On items requiring a core exchange, the core charge will be added to the initial invoice. Upon return of the core a credit will be issued to the original credit card for the core charge amount. Return shipping the responsibility of the customer. Cores must be in rebuildable condition and returned within fifteen days from the original shipment date to receive a full core credit. Customer is responsible for return shipping of exchange parts. Cores returned after fifteen days are subject to an adjustment of the credit dependent on current market conditions and our current needs. Products shipped within California are subject to 8.25% sales tax.  Core charges and credits are not taxable.

We charge the actual UPS, or FED EX shipping charge.  Shipments to residential addresses typically cost $1-2 more. We add a $1 handling fee to cover the cost of packing materials (boxes, tape, labels, etc). Our shipments require a signature upon delivery. We ship via UPS or FEDEX on all orders over $100. Orders under this amount can be shipped USPS Priority Mail with delivery confirmation. We accept purchase orders from Government, hospital and educational institutions. A faxed copy of a purchase order is required. It must include a shipping address, billing address, accounts payable contact name and phone number and the items to be purchased. Purchase orders must contain the signature of the authorizing purchaser. Purchases of exchange items which require a core return must have the core charge listed as a line item on the purchase order. Our terms are Net 30 days and a $10 late fee applies for payments received after this time.

Companies wishing to establish an account for ongoing purchases can request a credit application. We limit our credit accounts to California based businesses. Please call 1-800-360-1337 to have a credit application faxed to you. It normally takes 2-3 business days to process a credit application.   Orders cannot be shipped until an account has been approved. Returned products in original unopened product boxes are subject to a 15% restocking fee.  Shipping charges are not refundable.  Products which have been opened or used and are not in resalable condition are not returnable. Special order products are not returnable, please check prior to placing your order. All parts are warranted for 90 days from the date of shipment.  If you have a part that you suspect has failed or is defective, please contact us for an RMA number (408-745-9800).  We will ship a replacement part, charging you for the part and the core, if applicable, and issue a credit when the defective part is received.  Defective parts or cores received 30 days after original ship date are subject to a 15% restocking fee. Shipping charges for return of defective material is the customer's responsibility. We do not ship COD. If you order a product or part and decide you do not want it, you can refuse the shipment at the time of delivery. When we receive the product back, you will be credited for any charges, less the shipping charges. There will be a 15% restocking fee on returned products. back to top

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