|
Error Code
|
Error Message
|
Solutions
|
ERROR
20
ERROR 200 |
Input
Paper Sensor was not triggered - Paper may be jammed at the
sensor. Remove toner cartridge for better access to jammed
paper.
  |
Paper
not being picked up check paper tray & pickup rollers
Replace rollers if worn smooth or cracked
|
| ERROR
21 |
The exit sensor was
not made in time after the input sensor as made. |
|
| ERROR 22 |
The exit sensor was
not unmade in time. |
|
| ERROR 23 |
Jam at the duplex unit.
Paper is either not leaving the duplex entry sensor in time
or not making or unmaking the duplex exit sensor in time. See “Duplex” on
page 2-16 |
|
| Error 24 |
The defined paper size
is too short to print data as formatted. |
|
| Error 25 |
Input sensor made at
wrong time. May be due to the paper feeding manually while
motors running and previous page in path. |
|
| Error 26 |
Duplex unit is installed
but paper tray is not sensed. |
|
| Error
27 |
Envelopes/paper loaded
are wrong size. |
Load correct size |
| Error
28 |
Input sensor
not made after pick attempt. Tray is empty or not installed,
paper jam in entry throat, or printer is requesting a manual
feed. |
|
| Error 29 |
The output bin sensor
has not been unmade.See “Output Bin Sensor” on page
2-22. |
|
| Error 30 |
30 Top Cover Open or
Print Cartridge Missing Make sure the spring-mounted pin on
the printhead shroud is installed
properly and that it is detected by the ramp on the print cartridge as
the cover closes. The pin should enter the tower on the HVPS and depress
the cover switch. |
|
| Error 31 |
Error code 31 is displayed when
the top front cover is closed and a defective print cartridge
is detected. It may take the printer 10-20 seconds to determine
if the print cartridge is defective. Note:
This error indicates the printer was able to read the cartridge
ID, but the ID did not pass the verification test.
|
Remove and reinstall print cartridge.
Shop for Lexmark
print cartridges |
| Error
32 |
32 Wrong
Print Cartridge installed The installed print cartridge is
not supported by the Optra printer. |
|
| Error 37 |
37 Insufficient Collation
Memory Memory is too full to collate the print job. |
|
| Error
38 |
38 Memory
Full Memory used to store pages is full. To verify that the
printer recognizes all the installed memory, go to the user
menus and print the “Print Menus” test page. Make
sure the memory shown on the printout matches the installed
memory. |
Install more memory
Simplify print job
Delete fonts, macros and other data stored in RAM |
| Error 39 |
Page too complex to
print.To verify that the printer recognizes all the installed
memory, go to the user menus and print the “Print Menus” test
page. Make sure the memory shown on the printout matches the
installed memory. |
|
| Error 43 |
Font card format not
supported by
printer. |
|
| Error 44 |
Defective font card
installed in font slot. |
|
| Error 47 |
47 Font Card Removed
While Printing Printer needs data on removed card. |
|
| Error 52 |
Flash Full - Not enough
flash memory for data requested to be stored. |
|
| Error 53 |
Unformatted or Defective
Flash - Flash problem at POR or while
attempting to write. |
|
| Error 54 |
Serial Error - Framing
or parity error on serial. |
|
| Error 58 |
Duplex Not Attached
Duplex is electrically connected but no longer mechanically
attached, and printer top cover is closed. |
|
| Error 59 |
Duplex Cover Open Top
cover of duplex unit is sensed open. |
|
| Error 62 |
Disk Full Not enough
disk space for data that has been requested to be written to
disk. |
|
| Error 63 |
Unformatted or Defective
Disk The printer will ignore a disk it senses as defective.
Run the Quick Disk Test. If the test fails, the disk is defective
or the data on track1 is bad. If the Quick Disk Test passes
but the disk does not work, run the Disk Test/Clean (2 hr.
test). Replace the disk if instructed by the operator panel. |
|
| Error 7X |
Network Card Codes
These user codes are documented in various network card user
manuals. See “Network Wrap Tests” on page 23. |
|
| Error 80 |
Network Card Codes
These user codes are documented in various network card user
manuals. See “Network Wrap Tests” on page 23. |
|
| Error
80 |
Printer
has reached 200,000-300,000* prints without maintenance count
reset. It is necessary to replace the fuser assembly,
transfer roller, and charge roll at this interval to maintain
the print quality and reliability of the printer.
 Shop
for Lexmark Maintenance kits
* This is a model
dependent interval |
Install maintenance
kit and reset maintenance message
Purchase Lexmark maintenance kits
How
did we do?
|
| Error 82
Photo Developer Cartridge Exhausted |
The Photo Develper
(OPC belt cartridge) has reached the end of it's life and
must be replaced.
Press "GO" to clear message and temporarily continue
|
|
Error 84 Transfer
Drum
Exhausted |
The Transfer drum has reached
the end of it's life and must be replaced. May require
service technician
Press "GO" to clear message and temporarily continue |
|
| Error 88 |
Toner Low Toner sensor
detects low toner. |
|
| Error 122 |
Fuser Error
- Problem in the fuser, not heating, heating to quickly or
too hot. Perform fuser service check. Can also be LVPS or system
board. Replace fuser assembly |
|
| Error 230 |
Paper Jam - Check Duplex
The paper is most likely jammed in the Duplex Unit. Remove the duplex front
cover to access the jam area. If the paper is jammed in the rear of the
duplex, replace the duplex front cover and open the duplex rear door.
If the paper is not
jammed in the duplex unit, then it may be jammed in the rear of the printer.
Open the printer rear door to access the jam. |
|
| Error
24X |
Paper Jam - Check Tray "X"
Primary: Paper
is jammed around Tray
X (X=tray 1 thru 5). Try opening Tray X.
If the tray is difficult to remove, then you may have to remove the tray
above or below tray X to remove the jammed pages.
Secondary: When
this message is displayed, do not remove accumulated sheets
during the jam clearance procedure as the printer will not
reprint the removed sheets. Also, if the accumulated sheets
are removed, the portion of the job printed after the jam
will not be stapled. |
Remove
jammed media |
| Error 250 |
Paper Jam - Check MP Feeder Paper
is jammed in the multipurpose feeder. |
Remove jammed
media
|
| Error
90X |
Software
Error Unrecoverable software error. If one of these errors
appeared during POST, or while the printer was idle (not printing
or receiving data), or while trying to print one of the internal
test pages, replace the system board. If the error appeared
while sending a job from the host to the printer, turn the
printer off, then turn it on and try again. |
|
Error
901
Engine Flash
|
Indicates
the Flash with the system code program is defective
|
Replace
System Board
Request
Quote
|
Error
914
DC Pick Motor - No Encoder
Feedback
|
Check the integrated
paper tray, tray 1, for paper loading problems. Reload the
paper and do a power on reset. Check paper sensor flag for
restricted movement or damage. Check connecting cables for
continuity. If cables, connectors and
connections
are good
replace assemblies listed.
|
Replace
the Autocompensator Assy.
Replace System Board
Request
Quote
|
| Error
917 |
Check
the transfer roller for toner buildup, surface damage to the
roller, oil, or other contaminants on the surface of the roller.
Replace the transfer roller as necessary. Roller is approximately
2" in circumference print defects with this repetitive
spacing can be caused by transfer roller problems, on a standard
11" page defect would repeat five times. The transfer roller
is included in the maintenance
kit.
Transfer Roll Error Cannot start servo operation. Verify correct cable
connections from the Engine board to the HVPS. Make sure there is continuity
between the transfer roller and its contact on the HVPS; replace the transfer
roll if the continuity is correct. If there is no continuity, make sure
the HVPS contact returns to its upward limit when depressed, and make sure
the left bearing of the transfer roll is making proper contact.
Check the left and right transfer roll arm assembly to make sure it is
fastened and locked in the down position if applicable to your machine.
There should be zero ohms resistance between the transfer roll shaft and
the high voltage supply contact.
|
|
Error 920 |
920
Fuser Error indicates the Fuser is below temperature while
printing. The fuser, melts or fuses the
toner to the media and has a heat roller and a pressure roller.
The heated roller is heated by a halogen lamp or in some
cases a solid state ceramic heating element and is subject
to failure.
A 920 error caused by low line voltage can sometimes be cleared by turning
the machine off and then on again.
Error 920.X and 922.XX may display
for a cold fuser.
Some 920.xx error codes may be cleared by turning the printer on and
off and allowing it to complete POR.
In general, fuser errors require replacement
of the fuser
Fuser errors can be from a cold fuser
or an overheated fuser. Newer machines display a sub code
to indicate which condition applies. Additional info on
X and XX codes available by email.
Observe the lamp through the left near
side of the printer. It may be necessary to remove the
re drive assembly to observe the lamp cycling on and off.
|
|
| Error
921 |
Fuser is
below standby temperature when idle.
Indicates that the fuser is below standby temperature
when the printer is idle. |
|
| Error
922 |
Fuser failed
to reach standby temperature. Check the continuity of the
fuser lamp at the two heavy leads. If an open circuit,
replace the lamp or fuser.
The fuser assembly is subject to mechanical wear and heat
related degradation and is a scheduled replacement item
in most machines at between 200K and 350K pages. The fuser
is the main part of a printer maintenance
kit. The fuser can usually be removed with two simple
screws and the entire assembly lifted out. We can email
further info if needed for your particular model. It
can also be the LVPS (low voltage power supply) or a fuse
in the power supply on some models. Use caution when
measuring AC voltages. Check LVPS cable for continuity.
Thermistor Check: 
HOT - J2-1 - J2-2 = 2.5K ohms
COLD = 150K ohms to 260K ohms
Replace fuser assembly
|
|
| Error
923 |
Fuser
is too hot while printing or when idle. |
|
| Error
924 |
924 Fuser
Error - Open circuit detected in thermistor circuit. The thermistor
provides feedback on the temperature of the fuser roller and
when it fails, the fuser power is shut off and the fuser does
not heat up. Replacement of the thermistor is not a cost effective
repair, replace fuser assembly. |
|
| Error 925 |
A 925 service error
indicates the wrong fuser lamp is installed in the printer
and does not match the one stored in the printer code. Check
the fuser lamp is the correct type of lamp that should be installed.
• Verify the line voltage is not exceeding the maximum rating for the printer. |
|
| Error
927 |
Main
Fan Stalled, Cartridge Fan or RIP fan stalled,
Power off and manually spin fan - it should rotate freely.
Check fan connector and cable for loose or damaged connection.
|
Check
fan for binding or defective bearing - Replace
Fan
How
did we do? |
| Error
928 |
Erase
lamp assembly missing or disconnected |
|
| Error 929 |
The toner sensor is
not operating properly, the developer
drive assembly is not operating properly or the print
cartridge is defective. |
Check developer drive for worn,
loose or broken parts. Check the wiring harness cable. Check
the operation of the toner sensor. |
| Error 930 |
The wrong printhead
is installed. Replace with the
correct printhead. |
|
| Error
931 |
Printhead
error - No first sync - check connections at both ends of cable
for corrosion or oxidation. Reconnect. Can be system
board or printhead. |
|
| Error
932 |
Lost hsync No
High voltage signal - check connections at both ends of cable
for corrosion or oxidation. Reconnect. Can be system
board or printhead. Requires further measurement
The printhead (laser scanner) does not contain any
serviceable parts.
|
|
| Error
934 |
Printhhead
Error - Lost Lock condition
Indicates a problem with the mirror motor circuit in the printhead assembly
or the mirror motor cable to the system board cable or system board assembly.
|
|
| Error
935 |
Printhead
Error - May have sub-codes. Mirror motor unable to reach
operational speed, various other component level failures
indicated by 935.XX
|
Check
cables, look for chafing or damage to ribbon cable at sharp
bends around rear cover. Replace printhead, system board or
ribbon cable.
Replace Printhead Pricing |
Error 936
Error 937 |
Error
936/937 Main Drive Motor, Transport Motor
An error with the main drive motor has been sensed by the printer
Optra s 2450 Optra s 1250 Optra s 1650
Optra s 2455 Optra s 1255 Optra s 1855
Optra s 2420 Optra s 1620 Optra S 1625
Optra Se 3455 Optra t610 Optra t612
Optra t614 Optra t616
t520 t522 t620 t622 t630 t632 t634
Optra T 640/642/644
Mirror motor not up to speed. Check printhead, cable,
motor, system board.
|
Power
printer off one to two minutes.
Open doors and covers and remove the toner cartridge. Make sure there is
no paper jammed in the printer. Pay close attention to the area where the
toner cartridge sits. The main motor is located just to the left of the
toner cartridge.
If either the 936 error or the 937 error
returns after you power on the printer or when you try
to print, the printer will require service. The main motor
assembly may need to be replaced.
|
Error
939
|
RIP
Communications Lost
Controller Engine Communications Lost
The controller board and the engine board cannot
communicate with one another.
|
POR
several times
Check each board
for secure ground.
Replace the assys
in the following
order
1. Controller Board
2. Engine Board
3. Intterconnect Board
|
Error
940-943
Color Machines
|
Toner
Metering Cycle failure CMKY cartridge
940 = Cyan cartridge
941 = Magenta cartridge
942 = Yellow cartridge
943 = Black cartridge
Toner metering cycle (TMC) is where the code and electronics in the printer
sense an addition of toner in the cartridge developing area. If the printer
is expecting a toner addition cycle but one is not detected, a 94x TMC
Error is displayed.
 
|
Check
the toner metering cam on back of suspect cartridge. If not
present check in printer. Replace
defective cartridge.
Check the TMC pin in the cartridge contact error for free non binding
movement
If pin does not move freely you may need
to replace the contact assembly. Contact service person
|
Error
940
LV Power Supply
|
Low voltage power
supply cross over test failed. Check connections to the to
interconnect card assembly. Check AC power source for noise. |
|
947
Engine Board
|
Engine board failure |
|
953-954
NVRAM
Failure
|
NVRAM
Failure 953: NVRAM Chip Failure
954:
NVRAM CRC Failure
Optra T 640/642/644
953 - Replace the operator panel
board or upper front cover.
954 - Replace the interconnect card.
|
|
975-979
Network Card X
|
Indicate a network
card failure in the specified slot, X=any card in slot 1
or 2.
975- Unrecognizable Network Card
976- Unrecoverable software error in network card X
979- Flash parts failed while programming card X
If the printer is a network model, replace system board |
|
980-984
Service
Errors
|
Service errors 980
thru 984 <device> can be one of the following: system
board, duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or
output bin. |
Service errors 980
thru 984
< device> can be one of the
following: system board, duplex,
tray x (1, 2, 3, 4, or 5), envelope
feeder or output bin. |
